URL of this page: https://medlineplus.gov/survey/index.html

MedlinePlus Survey Results 2015

These survey results describe MedlinePlus and MedlinePlus en español users. Users provided this information in response to our online customer satisfaction site surveys in 2015, administered by the ForeSee by Answers Corporation. Learn more about the Foresee Customer Satisfaction Index survey used to gather MedlinePlus survey data.

Customer Satisfaction Score

During 2015, users reported the following overall satisfaction scores (from a total of 6,818 survey respondents):

  • MedlinePlus: 86 (out of 100)
  • MedlinePlus en español: 88 (out of 100)

Since 2005, the MedlinePlus and MedlinePlus en español websites have routinely ranked in the top 10 performing government sites in the ForeSee E-Government Satisfaction Index, and frequently top the list of government sites in the "Information/News" category.

Other survey question responses:

What best describes your role in visiting MedlinePlus during this session?

Patient with a specific disease or condition
  • MedlinePlus users
    8%
  • MedlinePlus en español users
    5%
Professional (physician, nurse, etc.)
  • MedlinePlus users
    17%
  • MedlinePlus en español users
    20%
Student
  • MedlinePlus users
    8%
  • MedlinePlus en español users
    22%
Educator
  • MedlinePlus users
    2%
  • MedlinePlus en español users
    3%
Consumer
  • MedlinePlus users
    49%
  • MedlinePlus en español users
    31%
Family or friend of patient
  • MedlinePlus users
    3%
  • MedlinePlus en español users
    2%

MedlinePlus (n=2,390)

MedlinePlus en español (n=4,428)

What is your primary reason for visiting the MedlinePlus site today?

Find info on a specific disease, condition, diagnosis, or treatment
  • MedlinePlus users
    47%
  • MedlinePlus en español users
    57%
Explore general health and wellness info
  • MedlinePlus users
    10%
  • MedlinePlus en español users
    17%
Keep up with breaking health news
  • MedlinePlus users
    9%
  • MedlinePlus en español users
    10%
Find info on medicines or prescription drugs
  • MedlinePlus users
    17%
  • MedlinePlus en español users
    8%
Find info on alternative treatments, herbs, or supplements
  • MedlinePlus users
    4%
  • MedlinePlus en español users
    4%

MedlinePlus (n=2,390)

MedlinePlus en español (n=4,428)

Please select the category that includes your age.

24 and under
  • MedlinePlus users
    5%
  • MedlinePlus en español users
    28%
25-34
  • MedlinePlus users
    5%
  • MedlinePlus en español users
    11%
35-44
  • MedlinePlus users
    7%
  • MedlinePlus en español users
    13%
45-54
  • MedlinePlus users
    14%
  • MedlinePlus en español users
    17%
55-59
  • MedlinePlus users
    14%
  • MedlinePlus en español users
    10%
60-64
  • MedlinePlus users
    15%
  • MedlinePlus en español users
    8%
65-69
  • MedlinePlus users
    14%
  • MedlinePlus en español users
    6%
70-74
  • MedlinePlus users
    11%
  • MedlinePlus en español users
    4%
75-84
  • MedlinePlus users
    13%
  • MedlinePlus en español users
    3%
85-94
  • MedlinePlus users
    2%
  • MedlinePlus en español users
    0%
95 or over
  • MedlinePlus users
    0%
  • MedlinePlus en español users
    0%

MedlinePlus (n=2,385)

MedlinePlus en español (n=4,428)

During 2015 MedlinePlus averaged over 1.8 million visits per day. Patients, their families, and their health care providers come to MedlinePlus to find information on diseases, prescriptions, and treatments.

The National Library of Medicine would like to thank those of you who have responded to our surveys. Your comments and suggestions guide us to continuously improve MedlinePlus to meet your needs.